Refund Policy

The information provided by Nalan Seafoods is for general informational purposes only. While we strive to ensure all information, pricing, product descriptions, and availability are accurate, we make no guarantees regarding completeness or reliability. Product availability may change due to seasonal supply, market conditions, and freight availability.

Nalan Seafoods is not liable for any loss or damage resulting from website use, delivery delays, product availability issues, or improper handling and storage of seafood products after delivery or collection.

Customers are responsible for ensuring products are stored, handled, and prepared safely in accordance with food safety guidelines.

By using our website and services, you acknowledge and accept this disclaimer.

Effective Date: May 2026

At Nalan Seafoods, we are committed to providing high-quality seafood products and customer service. Due to the perishable nature of seafood products, refunds or replacements are only available where products are received damaged, spoiled, incorrect, or of unsatisfactory quality.

Any issues must be reported within 24 hours of delivery or collection, along with order details and supporting photos where applicable.

Approved claims may result in:

• Product replacement

• Store credit

• Refund to the original payment method

Refunds are not available for:

• Change-of-mind purchases

• Incorrect customer orders

• Improper storage or handling after delivery or collection

Nalan Seafoods reserves the right to assess all refund and replacement requests before approval.

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